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Front-line and operations teams are the backbone of any financial institution’s BSA/AML compliance program — yet most training programs miss the mark. Some dive too deep into regulatory jargon that doesn’t apply to daily operational workflows, while others stay so high-level that staff walk away without a clear sense of what they must actually do.
Your frontline and operations staff don’t need to become BSA experts. But they do need to recognize red flags, understand documentation and monitoring requirements, and know how their everyday actions affect your institution’s BSA/AML risk. That’s exactly why this program was created.
Our BSA/AML Training for the Front Line & Operations delivers practical, easy-to-digest, and highly relevant compliance training — specifically for staff who interact directly with customers, accounts, and transactions. It’s designed to bridge the gap between broad regulatory requirements and real-world responsibilities, so employees understand not just what the rules are, but how to apply them every day.
This program goes beyond basic awareness and provides meaningful insight into how BSA/AML obligations apply to tellers, new accounts staff, call center employees, back-office operations, deposit operations, payment teams, and supervisors. It’s crafted to ensure your staff understands:
What information must be collected — and why it matters
How to identify unusual or suspicious activity in real time
The importance of proper recordkeeping and documentation
When to escalate concerns
How their role fits into the institution’s broader compliance framework
The entire program is delivered in under an hour (approximately 40 minutes), making it ideal for annual training, onboarding, or remediation.
Private Portal Option. Access the training anytime through a secure, custom portal on our website — perfect for remote or staggered training schedules.
Download Option. Download the video directly and share it internally at your convenience, whether during team meetings, onboarding sessions, or LMS training modules.
Optional Quiz Included. A graded quiz (with answer key) is provided to document employee comprehension — helping your institution easily meet examiner expectations.
This program gives your front line and operations staff the BSA/AML knowledge they need and nothing they don’t. It’s streamlined, practical, and designed specifically for the roles that serve as your institution’s first line of defense. Equip your team with the clarity, confidence, and understanding they need to support a strong, examiner-ready BSA/AML program — efficiently and effectively.
*Have 30 or more branches? Contact us for pricing.
BSA/AML Training for the Front Line & Operations provides a clear, practical overview of the BSA/AML requirements that directly impact front-line and operational staff. In just 40 minutes, employees learn how to identify red flags, understand CIP/CDD obligations, and recognize when to escalate suspicious activity. The program uses real-world examples to make complex rules easy to understand and relevant to daily tasks. It’s an efficient, effective way to strengthen your institution’s first line of defense and support a strong, examiner-ready compliance program.
One of the biggest benefits our training program offers is that it will save trainers and managers significant amounts of time. As BSA/AML regulations can be difficult to understand and even explain, our BSA Training for for the Front Line & Operations simply explains everything your tellers or operations team needs to know about BSA/AML. Using layman’s terms and easy-to-understand language, our straightforward training video is accompanied by a comprehensive, but uncomplicated, training manual.
As training your tellers and operations team can often be a logistical challenge due to scheduling and the spread-out nature of branch locations, our BSA Training for the Front Line & Operations provides flexibility in how you want to use it to deliver the training your team needs. We understand that effectively training all of your front line and operations team could be a huge undertaking for some. Therefore, we have done our best to make things as easy as possible for you. Specifically, our program offers the following:
A Downloadable Training Video. To make things as easy as possible in training all of your front line and operations teams who work in different branches, our training video comes with a download option. Instead of trying to cram all of them into a single conference room at mid-day time which makes it impossible to have everyone involved, our program allows you to use the downloaded training video as you see fit. For example, some may choose to distribute the video to all branch managers so they can conduct the training at a time that is convenient for them and their team (such as a team meeting), while others may choose to have the video on a shared drive and require all employees to watch the training video on their own. Whatever method is used, having a downloadable training video provides the flexibility needed to ensure that BSA/AML training for your front line and operations team is as efficient as possible.
A Private Portal for Video Viewing (Optional). As an alternative to downloading our training video, we can set your team up with a private portal that can be used to deliver the training video to your team. This option comes with an easy-to-access URL and a simple password that can be used by everyone on your team to view the training video. This is an optional delivery method, so just contact us to set up a private portal for you at no additional cost.
Downloadable Manual. This program comes with a downloadable training manual that outlines (in great detail) everything covered in the training video. While this manual isn’t necessary for those watching the video, it provides one additional method for attendees to learn - plus it can be used as a reference tool for years to come.
Optional Test. While some financial institutions may choose to utilize an attendance sheet to document that training was received by all employees, some may choose to allow their team to access the training video at a time that is convenient for them. For this reason, we have included an optional test that your financial institution may require attendees to complete as part of the training program. This ten-question test can help with comprehension as well as provide evidence of attendance.
While the logistics needed to conduct training for all tellers and operations staff in your financial institution are challenging enough, conducting training that they understand - and actually retain - is typically the biggest challenge when conducting BSA/AML training. The truth is that BSA/AML rules are very complex. This means that creating effective, comprehensible training can take significant amounts of time, but in the end may still not be easy to understand due to the complex nature of the rule.
For this reason, many financial institutions look to outside experts for training assistance as experienced compliance professionals can often deliver BSA/AML training quicker and in easier-to-understand terms than what it would be worth to create internally. For example, your financial institution could hire a consultant to come on-site to conduct your compliance training. From our experience, this on-site training would ultimately cost around a couple of thousand dollars (at least) after you add in the cost of travel, not to mention figuring out how to get your consultant in front of all of your staff during a single day.
Our BSA Training for he Front Line & Operations provides the benefits of consultant-led education while providing the flexibility you need to easily deliver effective BSA/AML training to your front line and operations staff.
As this training is designed for all of your tellers/frontliners/operations team, of which the number of employees trained will vary from one financial institution to another, we have priced this program in tiers based on the number of branches you have:
1-5 Regular Price $449
6-15 Regular Price $599
16+ Regular Price $749*
*Have 30 or more branches? Contact us for pricing.
The program runs 45 minutes and provides a high-level overview of:
Money Laundering
BSA Laws
BSA Policy and BSA Officer
The 5 Pillars of a BSA/AML program
Key Elements of BSA Program that apply to lending:
Customer Identification Program (CIP)
Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD)
Beneficial Ownership
Currency Transaction Reporting
Suspicious Activity Reporting
Monetary Instruments
OFAC
The class includes the following:
A comprehensive manual/reference guide
A “virtual classroom” instructional video
This video can be downloaded so you can distribute it as you see fit
The video is 45 minutes
An optional test (for attendance and comprehension proof)
60-day online access to the class
All of our Compliance Classes are presented in our virtual classroom approach. This approach is designed to bring the presenter to you (at a fraction of the cost of having a live person) and includes a video of the presenter in front of a slide presentation that replicates a typical seminar environment. In addition, our presenters take a three-part approach to compliance instruction: to educate, to empower, and to entertain. This is achieved by focusing on relevant topics, speaking in simple to understand, layman's terms, and by keeping it light and humorous whenever possible. We have found that this "3-E" approach allows students to learn as quickly and effectively as possible. And, it adds a little bit of fun to an otherwise dreadful topic.
When you purchase this compliance class, you get instant access to the online version of this class for 60 days. You will also receive an electronic version of the accompanying manual to keep. You can also download the video for this program .
We believe in our training products so much that we are offering a 100% money-back guarantee within the first 10 business days after purchase. If you do not feel that you received the value promised for this training session, contact us within the first 10 business days after purchase and we will either make things right or provide 100% of the purchase price back to you.
