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Check holds are a challenge for almost every depository institution for a few reasons. The main reason being that the rules are just complicated.
When a teller or other employee doesn’t fully understand the rules that apply to check holds, they will often either just avoid placing a hold altogether - which increases the risk for your institution - or they may place the hold wrong - which can cause a regulatory violations. Therefore, it is imperative that depository institutions make sure their team is comfortable with the hold rules of Regulation CC.
Our Regulation CC Training for Tellers program is designed to provide your front line (i.e. tellers) with in-depth training on the hold rules of Regulation CC. This program dives into the nuances of the rule so that your team can be empowered to place holds on checks without worrying that they may have done the hold incorrectly - or worse, just avoiding placing the hold altogether.
This program would be perfect for any depository institution that wants to train their tellers on the hold rules, as they are in Regulation CC (not just what your policy says). This program would also be great for those responsible for overseeing check holds in your organization, as well as auditors and compliance professionals who need to understand the hold requirements of Regulation CC.
*Have 30 or more branches? Contact us for pricing.
Our Reg CC Training for Tellers is designed to provide front-line employees with everything they need to know about placing holds, including a comprehensive training on the funds availability rules of the regulation.
One of the biggest benefits our training program offers is that it will save trainers and managers significant amounts of time. As Regulation CC training can be difficult to understand and even explain (plus the new changes that made things even more complicated), our Reg CC Training for Tellers simply explains everything a teller needs to know about check holds under Regulation CC. Using layman’s terms and easy-to-understand language, our straightforward training video is accompanied by a comprehensive, but uncomplicated, training manual.
As training tellers can often be a logistical challenge due to scheduling and the spread out nature of branch locations, our Reg CC Training for Tellers provides flexibility in how you want to use it to deliver the training your team needs. We understand that effectively training all of your tellers on these new rules could be a huge undertaking for some. Therefore, we have done our best to make things as easy as possible for you. Specifically, our program offers the following:
A Downloadable Training Video. To make things as easy as possible in training all of your tellers who work in different branches, our training video comes with a download option. Instead of trying to cram all of your tellers into a single conference room at a mid-day time that makes it impossible to have everyone involved, our program allows you to use the downloaded training video as you see fit. For example, some may choose to distribute the video to all branch managers so they can conduct the training at a time that is convenient for them and their team (such as a team meeting), while others may choose to have the video on a shared drive and require all tellers to watch the training video on their own. Whatever method is used, having a downloadable training video provides the flexibility needed to ensure that Reg CC teller training is as efficient as possible. (We have a higher resolution option of 1.6 GB and a low resolution option of 794 MB.)
A Private Portal for Video Viewing (Optional). As an alternative to downloading our training video, we can set your team up with a private portal that can be used to deliver the training video to your team. This option comes with an easy-to-access URL and simple password, that can be used by everyone on your team to view the training video. This is an optional delivery method, so just contact us to set up a private portal for you at no additional cost.
Downloadable Manual. This program comes with a downloadable training manual that outlines (in great detail) everything covered in the training video. Instead of just quoting regulations, our manual uses layman’s terms and easy-to-understand language, and is written specifically for the perspective of a teller. While this manual isn’t necessary for those watching the video, it provides one additional method for attendees to learn - plus it can be used as a reference tool for tellers for the years to come.
Customization of Slides. While our program includes an instructor-led training video, some may choose to conduct the actual training on their own for some employees (like branch managers). Therefore, our program includes the exact PowerPoint slide deck we used for our instructor-led training video. This way, trainers can use both our training manual and slides as training tools, rather than starting from scratch to create their own training materials.
Optional Test. While some financial institutions may choose to utilize an attendance sheet to document training was received by all employees, some may choose to allow their tellers to access the training video at a time that is convenient for them. For this reason, we have included an optional test that your financial institution may require tellers to complete as part of the training program. This ten question test can help with comprehension as well as provide evidence of attendance.
Whether you are looking to customize your own training using our slides and manual as your reference material, or looking to show our training video to all tellers, our program can be customized to meet your needs.
NOTE: It is important to understand that our training program is designed around the actual requirements of Regulation CC, which establishes the maximum amount of time and funds that can be delayed. This means that your policies or procedures could be more beneficial to customers by utilizing hold times or amounts that are different than the Reg CC maximums (which we repeatedly explain in our program). If this is the case in your organization, you will want to integrate any of your procedures that do not exactly align with Regulation CC into your training program so that everyone is on the same page. For example, a team meeting/discussion could be held immediately following (or even during) the playing of the training video. Alternatively, managers/trainers could make adjustments to our training materials and provide the training themselves.
While the logistics needed to conduct training for all tellers in your financial institution is challenging enough, conducting training that tellers understand - and actually retain - is typically the biggest challenge when conducting Regulation CC training for tellers. The truth is that Regulation CC is a very complex and confusing rule. This means that creating effective, comprehensible training on funds availability can take significant amounts of time, but in the end may still not be easy to understand due to the complex nature of the rule.
For this reason, many financial institutions look to outside experts for training assistance as experienced compliance professionals can often deliver Reg CC training quicker and in easier-to-understand terms than what it would be worth to create internally. For example, your financial institution could hire a consultant to come on-site to conduct your compliance training. From our experience, this on-site training would ultimately cost around a couple of thousand dollars (at least) after you add in the cost of travel - not to mention figuring out how to get your consultant in front of all of your tellers during a single day.
Our Regulation CC Training for Tellers provides the benefits of consultant-led education while providing the flexibility you need to easily deliver effective Reg CC training to your front line staff.
Unlike a typical webinar, our Reg CC Training for Tellers is designed to simplify the training process for banks as it allows financial institutions flexibility in how they deliver the training program to their front line. In fact, current attendees have provided feedback regarding a number of ways they plan to roll out their training. For example, uses of this program could include:
Playing our teller training video in a conference room to all tellers at once
Having branch managers play the teller training video at a time that is convenient for them, such as a branch meeting
Having each teller individual view the training video on their own computer (by accessing it on a shared drive or using our private portal) at a time that works for them
Using our PowerPoint presentation and training manual to conduct their own training for tellers (but having all branch managers watch our video)
As this training is designed for all of your tellers, of which the number of tellers trained will vary from one financial institution to another, we have priced this program in tiers based on the number of branches you have:
1-5 Regular Price $449
6-15 Regular Price $599
16+ Regular Price $749*
Pricing includes access to the bonus class: Regulation CC June 2019 Amendments.
*Have 30 or more branches? Contact us for pricing.
The class is presented in a single video and provides an overview of the Regulation CC requirements as they apply to tellers on 7/1/19:
Funds Availability Rules as of 7/1/2020
Applicability
Next Day Items
Case-by-Case Holds
Special Exception Holds
New Accounts
Large Deposits
Repeated Overdrafts
Redeposited Checks
Reasonable Cause to Doubt Collectibility
Emergency Conditions
This Compliance Class provides your tellers with comprehensive training on Regulation CC, as it applies as of 7/1/2020.
The class includes the following:
A comprehensive manual/reference guide
A “virtual classroom” instructional video
This video can be downloaded so you can distribute it as you see fit
The video is 68 minutes
Two different size/quality options: 1) 1.6 GB and 2) low resolution at 794 MB
Downloadable slides (PowerPoint) that can be customized for internal presentations
An optional test (for attendance and comprehension proof)
60-day online access to the class
All of our Compliance Classes are presented in our virtual classroom approach. This approach is designed to bring the presenter to you (at a fraction of the cost of having a live person) and includes a video of the presenter in front of a slide presentation that replicates a typical seminar environment. In addition, our presenters take a three-part approach to compliance instruction: to educate, to empower, and to entertain. This is achieved by focusing on relevant topics, speaking in simple to understand, layman's terms, and by keeping it light and humorous whenever possible. We have found that this "3-E" approach allow students to learn as quickly and effectively as possible. And, it adds a little bit of fun to an otherwise dreadful topic.
When you purchase this compliance class, you get instant access to the online version of this class for 60 days. You will also receive an electronic version of the accompanying manual to keep. You can also download the video for this program as well as a PowerPoint file of the slide presentation.
We believe in our training products so much that we are offering a 100% money back guarantee within the first 10 business days after purchase. If you do not feel that you received the value promised for this training session, contact us within the first 10 business days after purchase and we will either make things right or provide 100% of the purchase price back to you.
