Welcome to the Compliance Cohort. We are a group of compliance professionals working to make compliance easier. Our goal is to take complex compliance concepts and put them in simple terms that apply to the real world. We are glad you have found us and look forward to collaborating in the future.
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Dealing with “error” disputes under Regulation E can be challenging, frustrating, and a big hit to the bottom line for a financial institution. Yet, failure to comply with the consumer liability and error resolution rules of Regulation E can result in substantial fines, penalties, and enforcement actions. For this reason, it is important for financial institutions to make sure they are complying with the applicable provisions of Regulation E when dealing with errors.
Our Regulation E Error Resolutions class is designed for those who don't need a full Regulation E class (like our Regulation E Bootcamp), but want to focus only on their responsibilities for error resolutions and consumer liability as they relate to Regulation E. In other words, this program focuses only on the error resolution and consumer liability sections of Regulation E rather than all parts of the rule.
Our Regulation E Error Resolutions class helps attendees understand their responsibilities for consumer liability and error resolutions as they relate to Regulation E. To accomplish this, our program contains four parts. First, we provide a brief introduction and discuss a few key definitions. Next, we review the consumer liability provisions of Regulation E, including the $50, $500, and unlimited liability tiers while providing examples on how each tier works (which may not be the way you have thought). After that, we discuss the error resolution requirements of Regulation E including discussing when an investigation must start, the requirements for provisional credit, finalizing an investigation, and notifying customers. Finally, we conclude our program by reviewing a number of frequently asked questions (FAQs) as released by the CFPB, which help to provide clarity on a number of situations that may arise. (See below for the full curriculum of what is covered in our Regulation E Compliance Class.)
In addition to the four training videos included in this program, we also provide a downloadable training manual (PDF) that can be used as a reference tool long after attending the program.
This program would be beneficial for compliance officers and compliance analysts, operations managers, risk managers, auditors, corporate trainers, deposit operations staff, and those responsible for handling “error” disputes in your organization.
There will actually be three different ways to access our Reg E Error Resolutions training program:
Individual Class. The easiest way to access our new Reg E Error Resolutions program is to purchase our stand-alone class at the purchase option below. This option focuses solely on the consumer liability and error resolutions and is a great way to quickly understand the main elements of the rule and how they apply to your organization.
Regulation E Bootcamp. Our Reg E Error Resolutions class is actually part of our bigger program - the Regulation E Bootcamp that takes a deeper dive into Regulation E (EFTA). If you are interested in attending a full Regulation E class (and getting a few extra continuing education credits), you can learn more about our Regulation E Bootcamp here.
Premium Gold or Premium Pro Membership. The final way our Reg E Error Resolutions program can be accessed is through one of our premium memberships. Premium Gold members can choose this class as one of their additional training programs, while this class is automatically included for Premium Pro members. While the enrollment period for our premium memberships is only open for limited times throughout the year, you can learn more about our premium memberships at www.compliancecohort.com/premium-membership.
2.25 CRCM, CERP credits. ABA Professional Certifications is dedicated to promoting the highest standards of performance and ethics within the financial services industry. The Reg E Error Resolutions program has been approved for 2.25 CRCM, CERP credits. This statement is not an endorsement of this program or its sponsor. Certification holders must report these credits at aba.csod.com.
Regular: $349
ADD ON: “+ Unlimited” - Add a private portal for anyone in your organization to view this program for an additional $279. Access is still available for 60 days, so those in your organization must view the program during your 60 day access window. Limit of 5 total Certificates of Attendance, though anyone in your organization can view the program through the portal we set up. You will be contacted with information on the private portal sometime after purchase.
NOTE: If you would like to demo this class before you purchase it to make sure it's what you are looking for, just let us know and we can work something out.
The class will be presented in multiple videos and will provide you with everything you need to know about Error Resolution under Regulation E. The total time of video instruction in this program is 1 hour 50 minutes.
See below for the full curriculum:
Video 1 - Overview and Key Definitions
Video 2 - Consumer Liability
Consumer Liability for Unauthorized Transfers
Knowledge of Loss or Theft
Timing of Notice
Notice to the Financial Institution
Video 3 - Error Resolution
Error Resolution Procedures
The Initial Investigation
Provisional Credit
Final Investigations & Customer Notices
Revoking Provisional Credit
Video 4 - Electronic Fund Transfers FAQs
Coverage: Transactions
Coverage: Financial Institutions
Error Resolution
Error Resolution: Unauthorized
This Compliance Class provides you with a deep dive into the requirements for financial institutions.
The class includes the following:
A comprehensive manual
A “virtual classroom” instructional video
60-day access to the class
Certificate of completion (1 per registration - available upon request)
All of our Compliance Classes are presented in our virtual classroom approach. This approach is designed to bring the presenter to you (at a fraction of the cost of having a live person) and includes a video of the presenter in front of a slide presentation that replicates a typical seminar environment. In addition, our presenters take a three-part approach to compliance instruction: to educate, to empower, and to entertain. This is achieved by focusing on relevant topics, speaking in simple to understand, layman's terms, and by keeping it light and humorous whenever possible. We have found that this "3-E" approach allow students to learn as quickly and effectively as possible. And, it adds a little bit of fun to an otherwise dreadful topic.
Certificates of completion are now available upon request. One certificate is available per registration.
When you purchase this compliance class, you get instant access to the online version of this class for 60 days. You will also receive an electronic version of the accompanying manual to keep.
We believe in our training products so much that we are offering a 100% money back guarantee within the first 10 business days after purchase. If you do not feel that you received the value promised for this training session, contact us within the first 10 business days after purchase and we will either make things right or provide 100% of the purchase price back to you.
