All in Compliance Management

This is a guest post by one of our Cohort members, Theresa Zuber.  Theresa is the VP/Compliance Officer at a $450 million community bank and shares her years of experience in banking by providing us with an example of things to consider in building and designing a compliance management system. ——

Between policy reviews, risk analysis, board reporting, annual training, complaint tracking and documentation for examiners, it can be difficult to keep track of all the individual tasks and responsibilities found within a Compliance Management System (CMS).  In fact, keeping a CMS going can sometimes feel more like a juggling act than banking. Therefore, we have the following Compliance Management System example to give you the framework you need to take control of your Compliance duties and ensure nothing slips through the cracks.  

As we work to build careers in regulatory compliance, we often look for opportunities to become more valuable to our organizations and to establish ourselves as experts.  While experience and self-learned technical expertise is a must for any compliance professional, finding a way to be recognized as an industry leader can help to establish credibility with both examiners and peers.  One way to do this is to obtain a professional regulatory compliance certification.  This article explores 3 options for obtaining a regulatory compliance certification.

On June 12, 2019, the Federal Housing Finance Agency (FHFA), Fannie Mae, and Freddie Mac announced that the optional use period for the redesigned Uniform Residential Loan Application (URLA) form has been delayed again.  It was planned that the redesigned URLA could be used starting on July 1, 2019 with required use by January 1, 2020. This announcement delays the optional use period for the new URLA, meaning that lenders should not yet begin using this form. 

The Certified Regulatory Compliance Manager (CRCM) certification is one of the most respected and well recognized certifications for a banking compliance professional.  This respect and recognition doesn’t come just because the CRCM is earned through the American Bankers Association (ABA) - or because many of the top compliance professionals and consultants have this certification.  The CRCM certification is a valued credential because of the difficulty to obtain the designation, meaning that not just anyone can obtain their CRCM.

To explain, the difficulty of the CRCM certification results from four main things: experience qualifications, knowledge of content, taking the actual test, and maintaining the certification.

At the end of January (1/29/29), the CFPB released their “Complaint snapshot: Mortgage” document.  This report takes a deep dive into the mortgage-related complaints received by the Bureau and also highlights some trends that they have observed. For those of you with large mortgage originations and portfolios (which is almost every financial institution), this information can be extremely valuable for two reasons.  First, this information can…

5 Tips for Leading an Annual Day of Compliance Training

In this Compliance Clip (video), Adam provides 5 tips for leading an annual day of compliance training. As many banks continue to have an annual day of training that includes at least some compliance training, it is important for compliance professionals to be able to effectively deliver the content of the training. The reality of this is that the deliver can be a challenge because staff often resist the training and push back a bit or even complain that it doesn’t apply to them. Therefore, it is essential that compliance training be delivered in the best way possible. Adam uses this video to provide 5 tips (and a bonus) that he uses when leading compliance training for all employees of a financial institution.

Also, if you are interested in having Adam speak at one of your future compliance training days, you can contact us at

The CRCM certification (Certified Regulatory Compliance Manager) is arguably the most well respected and highest certification a compliance profession can achieve.  And for good reason. In order for you to just qualify to take the CRCM, you must be a banking professional with at least six years as a compliance professional within the last ten years (three of which need to be within the last five years).  Alternatively, you can qualify with only three years of experience if you also have met two of several different requirement options. Furthermore, you must be a compliance professionals with “management” experience overseeing the “full range of compliance risk functions.”