Requiring Reg E Disputes to be Submitted Only Online

Requiring Reg E Disputes to be Submitted Only Online

In this Compliance Clip (video), Adam answers a question related to streamlining the EFT dispute process by requiring customers to submit all disputes online so that they can easily flow into a help-desk type software for tracking purposes. Adam provides two examples where other financial institutions have had similar requirements and how this process worked out for them.

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