On the surface, collecting and recording demographic information (DI) seems fairly straightforward and simple. One would assume that requesting and collecting the ethnicity, race, and gender of an applicant wouldn’t be terribly difficult. Besides, the requirement to collect government monitoring information (GMI) has been around for nearly 40 years (though the regulators just recently changed the reference from GMI to DI). Why is it then that so many financial institutions still struggle with...
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